Cancellation / Refund Policy

  1. Refund Process: The client acknowledges that any potential refund, as per Destiny Gateways Immigration Services’ refund policy, will be processed within 60 working days following the submission of the official Refund Claim Form. The client must include a copy of the payment receipt and any necessary supporting documents with the refund request form. Failure to provide these documents will render the client ineligible for a refund.
  2. Refund Policy in Case of Withdrawal or IELTS/TEF Failure: No refund will be granted if the client withdraws, abandons, or decides to discontinue their application for any reason after signing up with Destiny Gateways. The client understands that providing the required IELTS/TEF scores is mandatory for English/French language proficiency. Without these scores, the application cannot be submitted to immigration authorities. If the client fails to meet the required scores or does not submit the IELTS/TEF certificate, they will not be eligible for a refund of the consultation fees paid to Destiny Gateways.
  3. Penalty & Refund in Case of Non-Submission of Documents: Destiny Gateways advises clients to provide all required documents promptly to ensure smooth processing and better results. Failure to submit the required documents within 60 working days of signing the agreement will result in a 20% penalty on the service fees. If the delay extends beyond 120 days, the case will be considered voluntarily abandoned, and Destiny Gateways will cease further processing. In such cases, no refund will be provided. If the client wishes to pause the process for more than 4 months, they must notify their case officer via email and pay an additional fee of ₹15,000.
  4. Refund in Case of Rejection by Immigration Authorities: If the client’s application is rejected by an Immigration Authority, Consulate, or High Commission, Destiny Gateways will refund the applicable amount as per the refund policy. The refund will be processed within 60 working days after the client submits the Refund Claim Form, along with a copy of the rejection letter or the rejection stamp from the client’s passport. If these documents are not provided, the client will not be eligible for the refund. A copy of the payment receipt must also be enclosed with the refund request form.
  5. No Refund Situations: Destiny Gateways will not issue refunds in the following circumstances:
    • Failure to pass medical examinations by the client or any family member included in the application.
    • Failure to provide a genuine Police Clearance Certificate less than 3 months old.
    • Inability to prove sufficient settlement funds by the client or family members.
    • Submission of fraudulent documents or false information.
    • Previous violations of immigration or visa laws by the client or their family members.
    • Late submission of additional documents requested by immigration authorities.
  6. Non-Refundable Fees:
    • If the client receives an Invitation to Apply and fails to submit the required documents within 60 days.
    • If the client is requested to attend a visa interview but fails to do so.
    • If the client withdraws or abandons the case for personal reasons.
    • If only partial payment is made for the full service.
    • If the Credential Evaluation or Skills Assessment is positive, but the client fails to submit further required documents.
    • In case of changes in government regulations or delays by immigration authorities.
  7. Other Refund Scenarios: The client understands that any refund, if applicable, will be processed within 60 working days after submitting the Refund Claim Form, along with a copy of the payment receipt and all necessary supporting documents. Failure to provide these documents will disqualify the client from receiving the refund.


By using our services, you acknowledge that you have read, understood, and agreed to these Refund Policy. If you have any questions, concerns, or requests related to this Refund Policy, please contact us at info@destinygateways.com.